Refund Policy
Transparent and equitable refund provisions for your assurance
Overview
At EquitableAccessCenter, we recognize that plans may alter, and we are committed to ensuring our refund policies are straightforward and evident. This document explicates the scenarios in which refunds are granted for yacht charter services.
Kindly review this policy thoroughly prior to reserving a charter. By reserving a charter through EquitableAccessCenter, you are confirming your consent to the conditions of these refund terms.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Charter
Eligible for: Full reimbursement excluding processing charges
Processing Time: 5-7 working days
Processing Fee: €50 for credit card operations
Conditions: Must be formally requested via electronic mail or telephone
24-72 Hours Before Charter
Eligible for: Half of the entire charter cost
Processing Time: 7-10 working days
Processing Fee: €25 subtracted from the refund
Conditions: Cancellation must be substantiated; administrative fees are applicable
Less than 24 Hours Before Charter
Eligible for: No repayments available
Exception: Urgent situations may be evaluated
Alternate Option: Charter credits may be granted at the discretion of management
Conditions: Proof required for emergency cases
Weather-Related Cancellations
Our Weather Guarantee
Your safety prevails. If sailing conditions are judged as hazardous by our professional captain, we provide flexible solutions:
- Full Refund: Issued if no rescheduling is feasible
- Reschedule: Postpone your charter to an alternative available date without extra expense
- Charter Credit: A credit good for one year from the initial charter date
Weather Assessment Process
Our evaluation of meteorological conditions includes:
- Analyzing wind velocity and direction
- Evaluating wave heights and ocean status
- Forecasting visibility and precipitation
- Notices and alerts from the Coast Guard
- The safety assessment by our professional captain
Decision Deadline: Decisions about cancellations due to weather are made at least 4 hours prior to the scheduled departure.
Medical Emergency Refunds
Emergency Situations
We are empathetic to the occurrence of sudden medical emergencies. The instances below may receive special consideration:
- Unforeseen sickness or injury necessitating hospital care
- Demise in the immediate family
- Military mobilization or urgent summon
- Jury service or court subpoena
- Natural catastrophes impacting travel
Documentation Requirements
To address requests for emergency refunds, kindly supply:
- Medical certification or hospital records
- Official death certificate (as applicable)
- Authorized military directives
- Legal summons or jury notice
- Emergency declarations or travel warnings
Refund Procedure: Emergency repayment claims are processed within 3-5 working days after receiving the necessary evidence.
Operational Cancellations
Mechanical Troubles
Should the yacht reserved encounters technical complications which remain unresolved:
- Substitute Vessel: We will seek to allocate a different comparable yacht
- Full Refund: Offered when no adequate replacement is available
- Partial Refund: Issued if the substitution yacht’s pricing differs
- Recompense: Extra compensation might be provided due to inconveniences
Unavailable Crew
In the unusual event that an approved crew member is unavailable:
- An alternative crew may be arranged if feasible
- Complete refund should the charter be unable to proceed
- Option to reschedule without further fees
Refund Processing
Reimbursement Method
Repayments are concluded using the original payment method provided during reservation:
- Credit Cards: Processed within 5-7 working days
- Bank Transfers: Settled within 7-10 working days
- Cash/Cheque: Finalized within 3-5 working days
Credit Card Procedures
€50 charge for cancellations with a notice above 72 hours
Bank Transfer Operations
€25 charge for all bank transfer repayments
Foreign Transactions
Extra charges may be applicable for international operations
Charter Credits
Instances for Credit Issuance
Credits for future charters may be provided as an alternative to cash refunds under these circumstances:
- Unexpected cancellations (within 24 hours before the charter)
- Cancellations due to adverse weather
- Voluntary requests for rescheduling
- Interruptions related to yacht operations
Conditions of Credits
- Validity Period: One year from the date of issue
- Transferring: Credits cannot be transferred to other individuals
- Value: Equivalent to the full charter price (exempt from processing fees)
- Redemption: Applicable towards any future available charter
- Extension: No prolongation beyond the one-year period
Partial Service Reimbursements
Charter Disruption
In the event that your charter gets interrupted or reduced due to reasons we control:
- A proportional return based on the unconsumed duration
- Credit equal in value for future charters
- Free services or enhancements
Guest-Induced Interruptions
If a charter ends prematurely due to passenger misbehavior or security breaches:
- Unused time will not be refunded
- Full charter amount remains owed
- Extra costs may be applied
Dispute Resolutions
In the event of a disagreement pertaining to a refund judgment, you have the option to:
- Request an inspection by our administrative team
- Present additional evidence or records
- Search for a solution via consumer protection authorities
- Engage in any legal course of action as permitted by the law
Refund Request Procedure
Step 1: Get in Touch
Initiate your refund petition through:
- Email: [email protected]
- Phone: +49 40 9999 9999
- Personally visiting our dock office
Step 2: Share Details
Your application should encompass the following:
- Confirmation number of reservation
- Date and timing of the charter
- Reason for the revocation
- Relevant substantiating documents (if applicable)
- Chosen method for the refund
Step 3: Evaluation and Execution
Our team will confirm receipt of your petition within one day, assess it as per this policy, provide a verdict within two days, and process sanctioned repayment within the specified durations.
Critical Notes
- All requests for reimbursements must be presented in written form
- Repayments are executed in €, irrespective of the initial transaction currency
- Purchasing travel insurance is highly advocated
- This documentation may be updated, given 30 days' notice
- Refunds are subject to applicable tax laws and regulations
Contact Details
For inquiries on repayments or to submit a request for reimbursement:
Refunds Division
EquitableAccessCenter Marine Services Ltd.
Marina Point
Hamburg 20457
Germany
Phone: +49 40 9999 9999
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM